Terms and Conditions
- Initial Agreement: PC Complete Care is a service provided by Bytes Computer & Network Soutions. Bytes (the provider) and the customer of Bytes who is the recipient of the technological services, herein - identified on other documents within Bytes - enter into this Agreement for the purpose of Bytes providing to customer an electronic service for the analyzation and protection of customer’s home/noncommercial computer equipment. PC Complete Care is a comprehensive preventative maintenance, updating, computer clean up and security software and service. We back our software with our own expertise to ensure that your PC runs reliably and securely. Therefore, in consideration of the respective agreements described in this Terms and Conditions, both Bytes and the customer understand that the service to be provided and received is described in this Terms and Conditions.
- Installation of PC Complete Care Agent: The protections offered to the customer by Bytes is done through an agent, which agent is installed by Bytes on the customer’s computer system. The purpose of this agent is to analyze and detect possible problems/issues on the customer’s machine. More information about how this agent actually operates to protect the computer system may be found by viewing other data on the Bytes website (www.pccompletecare.com), or by visiting with one of the technicians at Bytes. The customer is encouraged to access this additional information.
- Conflicting Applications: By running this program, it is agreed that Bytes can uninstall conflicting software, such as Anti-Virus/Anti-Malware software that conflicts with the Agent during installation.
From time to time, the customer’s computer may have downloaded to it certain applications - software of various kinds - which for some technological reason interferes or conflicts with the PC Complete Care agent. Therefore, it may be necessary for Bytes to uninstall such conflicting software, however, Bytes will inform the customer of that before doing so. - Remote Access and Control: One of the methods used by Bytes to remediate issues and maintain the customer’s computer system is to access into it with a remote server; a process which is both convenient and timesaving in its operation. However, Bytes will not remotely access the computer system unless this method is made known to the customer and specific permission is given for this process.
- The Property of the Installer: The installer placed in the customer’s computer system remains the property of Bytes. The integrity of this installer is important to the proper functioning of the service provided in this Agreement. Therefore, the customer agrees not to reverse engineer, decompile, disassemble, or translate the Bytes property on location. Nor, should the customer attempt to learn the source code with regard to the installed equipment - again, to protect the integrity of the operation.
- Maintenance of the Computer System: During the course of this Agreement, access to the customer’s computer system, maintained by Bytes, requires Bytes to use its own system diagnostics and remediation programs for effective maintenance. The customer agrees that its computer system will be compatible with these maintenance programs offered by Bytes, both as to what is available upon the origination of this Agreement and to include any later modifications which would require additional or upgraded computer systems by the customer.
- Installation of Software After Hours: The ability of Bytes to effectively monitor the customer’s computer system is important. However, after regular business hours, during which time Bytes would not be onsite at its location to view the PC Complete Care admin console, it is important that the customer not attempt to change the computer system or to add or download other software during this afterhours time period. If the customer does so, then Bytes will not be responsible for any problems or difficulties which would result from some afterhour’s activity initiated by the customer.
- Loss of Data/Hardware/Software/Other During Installation or Service: During the installation of the Bytes system onto the customer’s computer, installing the PC Complete Care agent, the possibility exists that some hardware or software applications or loss of data could occur - which might result from the interaction of the PC Complete Care agent and such other programs. Bytes is not responsible for this loss, which means that protective measures must be taken before installation to avoid this.
- Inability to Provide Service: Technology interferences might occur, even though rarely, during which Bytes would be unable to deliver the protection that this Agreement suggests. In the event that Bytes would experience such an inability to provide the service of maintaining the computer system, it will use all means necessary at hand to remediate the issue in house and return the system to an operational state. During the time of lack of service this Agreement is, in essence, in suspense until the technological issue which is preventing Bytes to render the services of this Agreement is repaired.
- No Guaranty Against Virus, Malware, or Other Computer Malfunction: Upon maintaining the customer’s computer system, with the underlying objective to prevent it from becoming compromised with outside or foreign input such as viruses, malware, or other computer malfunction, Bytes cannot absolutely guarantee that some of these outside/foreign objects will not appear. While it is the purpose of Bytes to maintain the computer system so that these events do not occur, there is always the possibility that one of these may get to the system even though the most advanced technology is employed to avoid that - the essential purpose of the Agreement is for Bytes to offer the system management that makes any of these foreign interferences less possible.
- Payments for the Service: We offer two payment solutions- Monthly and Yearly
- Monthly: Bytes will bill monthly for this Agreement, during its term. These monthly bills will reflect the current calendar month, which means the consumer is paying for the service to be received for the current month. These bills are due upon receipt, and delinquent fifteen (15) days thereafter. Any questions about the bills or the billing process are to be promptly directed to Bytes, so that any difficulties might be resolved.
- Yearly: Bytes will bill yearly for this Agreement, during its term. Yearly bills will reflect the current year of service, which means the consumer is paying for the service to be received in the year billed.
- Continuity of Service: To provide continuity of service, unless there is a specific termination of service (either by Bytes or the customer) then this agreement will automatically renew Monthly or Yearly based on the customer’s selected payment solution. We must have written notice at least 30 days prior to the auto renew date in order to cancel your service and stop the automatic renewal payment.
- Cancellation & Refunds: This Agreement may be canceled within the first thirty (30) days of service by either Bytes or the consumer. This thirty day period is necessary so that either might, first, bring to the other any complaint or issue that might be agreeably resolved if relevant communication would take place, however, if upon communication about a complaint or an issue it is readily determined that such cannot be agreeably resolved, then the parties may otherwise agree to an earlier termination within the thirty days.
- Bytes offers a 30 Day Money Back Guarantee- In the event the customer wishes to cancel their subscription, if it falls within the 30 Days of initial purchase, Bytes will issue a full refund of either the monthly or yearly service agreement price.
- Cancellations beyond 30 Days are non-refundable and service will terminate on the agreement renewal date.
- Privacy and Confidential Policy: This Privacy Statement describes how Bytes collects and uses the personal information you provide on our website, www.pcompletecare.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information:
- We will collect the following personal information from you: Contact information such as name, email address, mailing address, phone number, billing information such as credit card numbers. Also, we may collect demographic information such as age, education, gender, interests and zip code.
- We will use this information gathered to: Fulfill your order. Send you an order confirmation. Access the needs of your business to determine suitable products. Send you requested product or service information. Send product updates or warranty information. Respond to customer service requests. Administer your account. Send you a newsletter. Send you marketing communications. Respond to your questions and concerns. Improve our website and marketing efforts. Conduct research and analysis. Display content based upon your request.
- Choice/op-out: You may chose to stop receiving our newsletter or marketing emails by following the “Unsubscribe Instructions” included in those emails or you may contact us at customerservice@pccompletecare.com.
- We may obtain address information about you and from third-party sources, such as the U.S. Postal Service, to verify your address so we can properly ship your order to you and to prevent fraud. We may purchase marketing data about our customers from third-parties and combine that with the above information, so as to create more tailored advertising and products.
- We do not sell or rent your personal information to third-parties. We will only share your personal information with third-parties in the ways that are described in this Privacy Statement.
- As required by law, we may also disclose your personal information: such as to comply with a Subpoena or other legal process. When we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet is 100% secure, therefore, we cannot guarantee its absolute security.
- In order to best serve you, general computer system information is collected from your computer. We log virus and malware statistics, general hardware statistics such as RAM, space available and processor speed, software installed, programs running and installed security patch updates. You will receive an emailed summary report of these statistics each month.
- Files containted on your computer are kept completely private. We do not, under any circumstances track browsing statistics, email or inspect other personal files contained within your computer system.
- Warranties: Bytes represents that it may grant the license expressed in this Agreement, and the customer represents that it will receive the license granted and comply with the language of this Agreement. Except for this statement, there are no other representations or warranties, express or implied, with regard to the license granted. The license is for the personal use of the customer and nothing with regard to its ownership or use shall be warranted outside of the specific language of this Agreement which describes the service which is provided.
- Miscellaneous Matters: These are:
- Bytes does not provide data backup or restoration services for the customer’s computer. The customer is responsible for maintaining and backing up all information, data, text or other materials. The program that Bytes Computer offers is a comprehensive preventative maintenance service including computer updating, clean up, security and analysis.
- Title and possession is retained by Bytes which means that the monitoring service may be separately protected by copyright and trademark laws, which means that when the system is installed, Bytes retains the ownership and possession of the service and its components.
- Force Majeure: No failure or omission by either Bytes providing the service mentioned in this Agreement or the customer receiving that service, shall be deemed a breach of this Agreement or create any liability if the same arises and is a result of: Acts of God. Acts or omissions of any governmental agency that may be applicable hereto. Compliance with any rules, regulations, or orders of any governmental authority. Fire, storm, flood, earthquake, accident, or terrorism However, any of these events shall be specifically noted in writing so that the other party is aware of the nature of the interruption of the service to be provided.
- Modification of this Agreement: Bytes reserves the right to modify this agreement. If modifications to this agreement are made, the consumer will be notified within 30 days of the modification(s). Written communication between Bytes and the consumer may take the form of a message sent through the U.S. Postal Service or directed email.
- Nebraska Law Governs: This Agreement is made to conform to the laws of the State of Nebraska, the place where Bytes is located, and therefore shall be interpreted with regard to all of its elements as may be applied or a result of various Nebraska Statutes and cases that relate to the subject matter of licensing.
